{
  "skill_id": "support-ticket-triage-skill-buyers",
  "name": "Support Ticket Triage for Skill Buyers",
  "evaluation": "free",
  "quality": "agent-decision-grade",
  "price_usd": 3.99,
  "category": "Support",
  "tier": "standard",
  "tags": [
    "support",
    "triage",
    "unlock",
    "x402",
    "ops"
  ],
  "summary": "Route “my unlock failed” tickets by root cause and next action.",
  "when_to_use": [
    "Support queue fills with unlock confusion after launch",
    "Need agent-assisted first response with safe steps",
    "Distinguish chain issues from product bugs"
  ],
  "outline": [
    "Classify ticket: no-pay / paid-not-unlocked / wrong-skill / content-quality",
    "Collect txHash, skill_id, network, wallet—validate shapes",
    "Run playbook branch: re-POST unlock, wait confirmations, BaseScan check",
    "Escalate only true product defects with repro pack",
    "Emit triage.json + customer reply draft"
  ],
  "capabilities": [
    "Unlock failure taxonomy",
    "Evidence checklist (txHash, skill)",
    "Safe self-serve steps for buyers",
    "Escalation template for engineering"
  ],
  "decision_criteria": [
    "You need this when: Support queue fills with unlock confusion after launch",
    "You get capability: Unlock failure taxonomy",
    "Budget fits: full unlock is $3.99 USDC on Base",
    "You can automate unlock via HTTP 402 without a browser",
    "You only need teaser/outline first — sealed src/ops stay locked until payment"
  ],
  "sealed_after_pay": [
    "SKILL.md (teaser public)",
    "agent-install.json (public meta)",
    "src/index.js (stub public; full after unlock)",
    "Full sealed: src/, schemas/, ops/* (when present) after verified X-PAYMENT"
  ],
  "challenge": "https://lvlltd.com/api/pay?skill=support-ticket-triage-skill-buyers",
  "sample": "https://lvlltd.com/skills/support-ticket-triage-skill-buyers/sample.md",
  "pack_meta": "https://lvlltd.com/api/packs?skill=support-ticket-triage-skill-buyers",
  "teaser": "https://lvlltd.com/sealed/support-ticket-triage-skill-buyers/",
  "proof": "https://lvlltd.com/api/proof",
  "standards": [
    "x402",
    "ERC-7857"
  ],
  "buy_agent": [
    "GET /skills/support-ticket-triage-skill-buyers/outline.json",
    "GET /api/pay?skill=support-ticket-triage-skill-buyers",
    "Settle USDC on Base to payTo",
    "POST /api/pay with X-PAYMENT {\"txHash\",\"skill\"}"
  ]
}