Support · written SLA
How to get help (and how fast)
This is a one-operator lab. Support is real, scoped, and time-boxed. We do not pretend to be a 24/7 enterprise helpdesk.
Primary inbox: [email protected]. Use this for unlock recovery, refunds, privacy, and security. Cloudflare Email Routing will deliver to the operator — we do not invent alternate mailboxes here.
Priority order
- Paid unlock did not deliver — use /recover/ with skill id + Base tx hash. Target: same calendar day in US Eastern, or next business morning if after 8pm ET.
- Security / privacy — see /security/. Target: first response within 48 hours.
- Product / docs / agent integration — GitHub issue on omgawdmadeit1 or X DM @OmgawdMadeit. Target: 2 business days.
- Refund request — refund policy. Decision within 3 business days after the tx is confirmed on BaseScan.
What to send
- Skill id (example:
agent-x402-first-buy) - Base transaction hash
- Paying wallet (public address only — never a seed phrase)
- What you expected vs what you got
We will never ask for a seed phrase, private key, or to “validate” your wallet on a third-party site.
What support does not cover
- Writing or debugging your agent’s production code beyond the purchased pack files
- Gas on Base (you need a small amount of ETH on chain 8453; USDC alone cannot pay gas)
- Reversing a confirmed on-chain transfer that already unlocked the sealed pack, except as written in refunds
- Sister sites (music, Tesla Trek) except to point you at the right surface
Business hours
America/New_York. Best-effort nights and weekends for failed paid unlocks only.
Email [email protected] Recover an unlock Refunds Who answers